The Telephone - A story....

So 2 days ago the phone stopped working. Well I can't call the phone company (Verizon) because the phone doesn't work. My neighbor called them for me. So the soonest they could come out was two days later and they informed me that an "in-house" service call would be $91! I still wanted to keep the appointment hoping that the problem would be on their end. Guess what? It was! It seems that a box of theirs had some damaged/cut wires.